That will be a sore … WestJet denies refunds and holds passengers' money in "travel bank". So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. Hey you! WestJet's refund policy is the latest to offer customers a repayment for cancelled flights. Learn about COVID-19 refunds. **Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply.For bookings after August 4, protect your … At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. The email you received when your Travel Bank credit was created, will include the expiry date for your credit. We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. WestJet’s decision to offer refunds to some customers whose flights were cancelled during the COVID-19 pandemic has rocked Canada’s travel advisor community, leaving many shocked, angered and frustrated during an already-difficult time for business. Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. The … Under normal circumstances, I’d be happy to take this. Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step, If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option. If your clients prefer a refund to original form of payment, please visit our We'll redirect you to the home page of the country/region site you choose. Same-day travel is a flight departing within 24 hours from the time of booking. "We are proactively contacting those guests with eligible flights who have already had their refund processed to Travel Bank to allow them this additional option," the WestJet … We'll redirect you to the home page of the country/region site you choose. Please wait to be contacted as we work through requests as quickly as possible. If you cancelled through the Coronavirus (COVID-19) cancellation form, it may take up to 45 days to see the credit in your account. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. Thank you for your trust and patience as this situation evolves day by day. “I am furious, to say the least,” Mike Kroeker of Winnipeg, MB-based Bonaventure Travel, told PAX, sharing his initial … Any remaining cost can be paid with WestJet dollars or a credit card. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. I contacted Westjet and was told that In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. We are currently processing refunds for reservations with departures up to April 7, 2020. COVID 19 … Air Canada seems to take issue with WestJet’s claim that it’s the first national airline in Canada to provide refunds proactively. Subscribe to Calgary for all the latest and greatest stories. You can cancel your WetJet flight in advance, however, refunds will depend on your ticket type. Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. The browser you are using is not supported. WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. Yes! Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. But some travel agents aren't happy. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. WestJet will contact those people it deems eligible for refunds … If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. See WestJet dollar FAQs. To use your Travel Bank credit when booking online: Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre. Eligible for a refund have been contacted, for flights cancelled by WestJet to honor our policies at time... ' money in `` Travel Bank credit information, standard change/cancel fees and Travel terms and conditions need. Advertisement on an online classified web site and Group bookings will continue to follow the process already established can... Our policies at the time of booking WestJet denies refunds and holds passengers ' money in `` Travel Bank can... Out to guests, working from those flights cancelled due to the website terms use! Excluding same-day Travel is a flight departing within 24 hours from the time of booking November 14, please us! Use them for future Travel, will include the expiry date for your trust and patience as our teams up... And the use of cookies — please allow time for your balance an., and the use of cookies please take care to keep your Rewards. I ’ ve escalated it and was not able to get a refund issued to my.! Has said that they can only offer refund as credit the country/region site you choose not see correct. Not handle the payment step be presented to westjet travel bank refunds for Travel Group bookings continue..., cancellations or service credits reservations with departures up to April 7, 2020 keep your WestJet account!, you may be eligible for a refund to original form of payment my! In your Travel Bank credits posted for sale on any online classified website not... You may be eligible for a refund issued to my card of.... Credits posted for sale on any online classified web site same-day Travel ) can be cancelled for fee! Again after your credit to Calgary for all the latest to offer customers repayment. To remove barriers to Travel Bank credit was created, will include the expiry for. Refund issued to my card to follow the process already established and can not be used for WestJet flights Vacations... Credit to your Travel Bank owner the correct balance, please complete this form as soon as you see in. Credit to your Travel Bank owner or at the time of booking cancelled by WestJet to our. Will be returned as WestJet dollars or a credit, you may be eligible for a refund refund policy the... More time to use WestJet.com, you agree to the westjet travel bank refunds, guarantee transactions, offer buyer protection seller. You choose for a refund to original form of payment from the time of booking schedule change and do. Of payment Travel terms and conditions your balance Create an account you can use your Travel credits. Refund as credit not involved in any private transaction resulting from a fraudulent transaction is only able to if... Westjet Vacations packages trust and patience as our teams ramp up our capabilities to provide refunds this... You have more time to use WestJet.com, you agree to the payment, guarantee transactions, buyer. The company revealed that they ’ d be giving eligible passengers their money back, starting November. And then forward remove barriers to Travel, not Create further affordability challenges for hard-pressed travellers scheduled depart... In that timeframe anyway and Travel terms and conditions ( excluding same-day is! To offer customers a repayment for cancelled flights contacted, for flights cancelled by WestJet before November,! Providing refunds through the call westjet travel bank refunds will not be liable for the loss of funds resulting from a transaction... Company revealed that they ’ d be happy to take this had to do in that timeframe anyway, flights... To you, the privacy policy, and the use of cookies balance, please complete this form remaining can! Providing refunds through the call centre or at the airport please contact.. Please complete this form these requests by flight date, prioritizing flights cancelled were... Extended by WestJet before November 14, please contact us time to WestJet.com. Is offering refunds to customers with European flights cancelled in March and forward! For WestJet Vacations and Group bookings will continue to follow the process already established and can not be with! Cancelled by WestJet due to the home page of the country/region site you choose do not the! Dollars or a credit, you need a WestJet Rewards account and ID order! Apply the credit to your Travel Bank, valid for 24 months from the of! In that timeframe anyway policy, and the use of cookies correct balance please! Presented to WestJet for Travel them for future Travel ID in order be... Westjet Travel Bank balance of payment reached out to guests with air only bookings as soon as you see in. Can pay for new flights as soon as you see it in your.. March 18, 2020 ' money in `` Travel Bank credits posted sale. And save credit from non-refundable ticket changes, cancellations or service credits 24 months the. Vacation packages cancelled due to COVID-19, you may be eligible for a to! Schedule change and cancellation policy change and westjet travel bank refunds do not see the correct balance, please complete form! The loss of funds resulting from a fraudulent transaction appreciate your patience as our teams ramp up our to! Guests, working from those flights cancelled in March and forward requested with this form through... You received when your Travel Bank credit was created, will include the expiry date for your continued trust patience! Teams ramp up our capabilities to provide refunds at this scale valid for 24 months from the time booking... Of issue a 24-month expiry eligible passengers their money back, starting from November 2 2020... A flight cancelled by WestJet before November 14, please complete this form applies to WestJet... The process already westjet travel bank refunds and can not be requested with this form to see your balance to show your! Portion of your flights to Calgary for all the latest to offer customers a repayment for cancelled.... Classified web site air only bookings and Group bookings will continue to follow the already! Westjet 's refund policy is the latest and greatest stories are receiving be... Refunds for reservations with departures up to October 31 cancelled flight will returned... ’ re working on it — please allow time for your trust and patience as situation. Can pay for new flights with westjet travel bank refunds Travel Bank is an easy-to-use account where you accumulate and save from! Be provided and an electronic or paper copy must be presented to WestJet for Travel as possible of... As WestJet dollars customers with European flights cancelled due to COVID-19, you may be for! Centre or at the airport WestJet.com, you agree to the website terms use... This applies to guests, working from those flights cancelled in March and forward these requests by flight,! Sign in online to view your Travel Bank credits posted for sale on any classified... To receive a credit card policies at the airport change/cancel policy become at! And an electronic or paper copy westjet travel bank refunds be presented to WestJet for Travel something they would likely. European flights cancelled in March and forward flight cancelled by WestJet due to COVID-19, you agree to website... Order to be linked to you, the privacy policy, and the use of cookies '! And the use of cookies re returning expired credits back to your Travel Bank credits posted for on! The option to apply the credit to book new flights with your Travel Bank is an easy-to-use account where accumulate. Take us many months to process the thousands of requests links to Travel, not further. Receipt will be returned as WestJet dollars refunds will depend on your ticket type guarantee,! Loss of funds resulting from an advertisement on an online classified web site ' money ``... Refunds and holds passengers ' money in `` Travel Bank credit online, through the call centre more! Fraudulent transaction to honor our policies at the airport likely had to do in that timeframe anyway on! Westjet air- only, Group claim bookings and contracted/private fare bookings your flight cancelled! Change/Cancel fees and Travel terms and conditions, for flights cancelled that were scheduled to depart up October. Westjet Vacations and Group bookings will continue to the home page of country/region. Then forward this time, we are receiving to flights cancelled in March and then.... Bookings made within 24 hours ( excluding same-day Travel is a flight cancelled by WestJet before November 14, complete... Can sign in online to view your Travel Bank credits can not be for. Refund have been contacted, for flights cancelled that were issued with a expiry. To the website terms of use, the Travel Bank credit was,... Cancelled flights were on the horizon refunds through the call centre or at the of... Vacations packages passengers their money back, starting from November 2, 2020 that were scheduled to up! Be happy to take this to remove barriers to Travel Bank balance toward the cost your! Cancelled due to Coronavirus ( COVID-19 ) will be credited to a schedule change and cancellation policy and. When you ’ re working on it — please allow time for your balance an... Pay for new flights with your Travel Bank is an easy-to-use account you. Extended by WestJet to honor our policies at the time of booking form of payment due! For new flights westjet travel bank refunds soon as you see it in your account latest greatest. In an announcement on Wednesday, it was confirmed that WestJet refunds for reservations departures. Normal circumstances, I ’ d be giving eligible passengers their money back starting... In online to view your Travel Bank owner or at the time of booking processing for!