Take a long time to process information I have sent. Average waiting time for return emails 3 weeks. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Protection schemes are also not required when landlords are living in the same property as the tenant. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. ...' If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. What a joke. Join the 296 people who’ve already reviewed Deposit Protection Service. They do not accept dropbox, google drive links etc. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. All rights reserved. It's 2020, who has a CD/DVD writer on their Macbook? I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. Rating. Poor. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. I have used these for quite a while, and find the service to be extremely slow and cumbersome. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. Review Latest Reports. Kevin Firth January 3, 2012. Our customer service centre operates Monday to Friday from 08:00 – 18:30. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. Find out how our deposit protection scheme works and how to register your deposit online today. DPS doing a great job of this. Do you agree with Deposit Protection Service's TrustScore? If you rely on your deposit to secure your next rental then please avoid the DPS. To create your account click the button at the top of … Useful. I could go on and on for days but what's the point? In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. How do you award deciect? Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. !DISGUSTING AND UNPROFESSIONAL!!! I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. I moved out in March and ended my Contract August 1st. It takes more than 2 years proces just to finalized the dispute. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. The penalty is likely to be between 1-3 times the amount of deposit paid. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. Logic used in their decision-making was woeful. 2 Reviews . Would be interested in people's thoughts on the deposit protection service. They ask that you mail CDs to them? Luckily, I wasn’t expecting anything but it’s still most annoying! I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Logic used in their decision-making was woeful. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. Total Visits since 1997: 9,008,617,292. I was very lucky and hadn’t that happened I would have never get my parcel. Poor. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Have been chasing my refund for few months. Share. No matter how long I leave it nothing more happens. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Your Review. Called for a decision told to call back in a week after a decision was due to be made still nothing. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Agent / Landlord. I am the tenant and have no dispute with the landlord. Monthly rental values soared and tenant population increased as the housing market struggled. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. I moved out in March and ended my Contract August 1st. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. You can find out more on the Scottish and Northern Irish government websites. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. This is what I want! !DISGUSTING AND UNPROFESSIONAL!!! Avoid if you can! They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Avoid, if at all possible. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Your experience can help others make better choices. Shocking service. Or call our dedicated help line on 0330 303 0030. Contact us to find out more. Only the latest review will count in the company's TrustScore. Browse Categories. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. 1 rating from cylex-uk.co.uk. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. Advanced Search. Shocking service. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. checked Benefit from customer feedback! Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! 2 Reviews . Avoid, if at all possible. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. 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