Alternatively, you can contact the team directly on 08000 851067. This includes the care and treatment you receive in hospital, maternity services, community and mental health services. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Customer … NHS South Manchester CCG. If you have a complaint or feedback about the way an NHS service has been commissioned by the CCG, or you have been directly affected by a commissioning decision made by us, please contact North Central London CCG borough office. Telephone 0161 779 8800. You … Princess Road, Manchester Like many other organisations, we have been actively monitoring the development of coronavirus (COVID-19) and its impact on our work. By clicking “Accept”, you consent to the use of cookies. Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. The CCG has adopted a person centred approach to … Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … The CCG does not commission primary care. Job Description: This will include dealing with enquiries from a range of customers, both internal and external. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk, Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA. Each Clinical Commissioning Group has its own Board and is responsible for developing … Email: communicationsmanchester@nhs.net, © Copyright Manchester Clinical Commissioning Group 2021, Manchester Feedback and Complaints Service. If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. This is where the Manchester Feedback and Complaints Service can help. The new CCG will become the new data controller. Freephone: 0800 032 2424 Textphone: 01772 227005 Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. Necessary cookies are absolutely essential for the website to function properly. If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman. Manchester Feedback and Complaints Service; Find a Local NHS Service; FOI Requests; Media Enquiries; Homepage; Publications ; Contract Penalties and Over £25k Spends; Redirecting… This site has merged with mhcc.nhs.uk. Manchester CCG Apr 2016 - Present 4 years 9 months. 3.2 Support for persons making a complaint 3.3.1 ICA provides a free, impartial and independent service for … Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. It is provided by Manchester City Council working in partnership with NHS Manchester Clinical Commissioning Group. Patient Cabinet and PPGs; Listening to your feedback; Publications scheme; Protecting your information. Complaints about GP’s, dentists, pharmacists or opticians. About us. Independent Help and Advice . Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details: By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) ... NHS Liverpool CCG manages a number of social media accounts. If you wish to contact the Clinical Commissioning Group formally in writing, via telephone or email please use the details below. Research opportunities; News. It is also available in an easy read format which you can download in the button below. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. CCG are a high quality, clinical NHS health group responsible for commissioning health services for the people of North Manchester. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance. Well done team! Complaints team NHS Blackpool CCG Blackpool Stadium Seasiders Way Blackpool FY1 6JX Phone: 01253 951200 Email: Get in touch. Complaints may be received in written form via letter, email or fax. Manchester Clinical Commissioning Group. 2 . Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine Pharmacies open across Manchester this Christmas and New Year North and east Manchester – First 1000 Days of a Child’s Life Fund Milton Keynes CCG Complaints and Patient Experience Lead Quality Team Milton Keynes CCG Sherwood Place 155 Sherwood Drive Bletchley Milton Keynes MK3 6RT. Do you wish to submit a request for information under the Freedom of Information Act? Landing page to direct residents with complaints, comments and questions. Tel: 0300 311 2233 (free national number) E-mail: England.contactus@nhs.net Letter: NHS England, PO Box 16738, Redditch, B97 9PT; Complaints about a hospital Parliamentary and Health Service Ombudsman. NHS Leeds CCG is committed to providing service users, their family members, carers or members of the public with the opportunity to seek advice, raise concerns, compliments and formal complaints about the CCG and its services. Stay well; Flu; Help us, help you; Preventing Abusive Head Trauma; Get involved. Complaints may be received in written form via letter or email. A tram running in Manchester city centre. Barnet office Telephone: 020 3688 1795 Email: barccg.quality @nhs.net. The CCG’s vision is to improve the health of Stockport with more care that is closer to people’s homes, and by encouraging everyone to take personal responsibility for their health. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. E-mail salccg.involve@nhs.net. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. Tel: 01908 278684 Email: [email protected] NHS Complaints Advocacy. If you live in Greater Manchester, please contact your relevant ICA in your area. Manchester Clinical Commissioning Group. Freedom of Information form; Get involved. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. Al-Shifa Medical Centre Address: 4-6 Copson Street Withington Manchester Greater Manchester M20 3HE Tel: 0161 434 2753 As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. We also use third-party cookies that help us analyze and understand how you use this website. If your enquiry or complaint is about mental health services provided by Greater Manchester Mental Health NHS Foundation Trust, ... or speak to someone for further advice please contact the CCG's PALS and Complaints Team. Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. Nottinghamshire Healthcare Trust on 0115 993 4542 or email complaints@nottshc.nhs.uk NHS services in Nottinghamshire County Tel: 0800 028 3693 and press 1 for the north CCGs (Mansfield and Ashfield, Newark and Sherwood) or press 2 for the south CCGs (Nottingham North … Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. Materials are in 11 translated languages - scan the QR code on the image or go to http://bit.ly/3bJh6P1 The Manchester Feedback and Complaints Service will listen to your concerns and suggestions and will treat all information confidentially. NHS Greater Huddersfield CCG complaints – listening and learning We take all complaints very seriously and wherever possible we use them to learn lessons, make changes and improve the services we commission. Telephone: 0161 873 9634 Manchester Clinical Commissioning Group. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Freedom of Information publications scheme, Manchester Joint Strategic Needs Assessment, Greater Manchester good employment charter, © Copyright Manchester Health & Care Commissioning 2017, Manchester University Hospitals NHS Foundation Trust (MFT), Greater Manchester Mental Health NHS Foundation Trust, how to complain if you are unhappy with your GP Practice. We use cookies on your computer or mobile device to help make this website better. You can complain in writing, by email or by speaking to someone in the organisation. Compliments, queries, concerns, complaints - COVID 19. For example, if you live in Bolton it would be Bolton Advocacy or if you live in Stockport it would be Stockport Advocacy. Led by local GPs, these Clinical Commissioning Groups (CCG) plan, arrange, fund and monitor the majority of health services in Manchester. In April 2017, the three Clinical Commissioning Groups (CCGs): North Manchester, Central Manchester and South Manchester were replaced with NHS Manchester CCG. Alternatively, you can contact the CCG as it’s our job to commission (or buy) these services for the people of Bolton. CCG blog; We’re here to help. The CCG has a legal duty to address problems which happen if the service doesn’t deliver to the required standards. These cookies will be stored in your browser only with your consent. Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. Headquarters NHS Tameside and Glossop Clinical Commissioning Group (CCG) Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH. #NWMaternitySafetyInformation https://t.co/G3WRq1HjQa. Landing page to direct residents with complaints, comments and questions. Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester. Information that has been held previously by Corby and Nene CCGs is transferring to the new CCG (Northamptonshire) on 1 April 2020. The CCG is run by a Governing Body that meets in public, so everyone who lives in Stockport has the chance to attend and hear discussions and decisions about their health services. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. Manchester currently has 87 GP practices, three major hospitals, a mental health trust, … It is mandatory to procure user consent prior to running these cookies on your website. If you would like … If you have a problem with NHS services, and the CCG have commissioned these services, you can raise problems with them instead of … If you would like to make a complaint, send positive feedback, or speak to someone for further advice please contact the CCG's PALS and Complaints Team. MHCC retweeted • 41mCheetham and Crumpsall INT @CheetCrumpINT, Thanks to the hard work of the team at the Irish Centre today over 580 people received their covid vaccination. Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. But opting out of some of these cookies may have an effect on your browsing experience. Find contact details for CCGs. A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Derby and Derbyshire CCG or about an action, omission or decision of the CCG that requires a response. This is where the Manchester Feedback and Complaints Service can help. This guide was co-produced by our Patient and Public Advisory Group, Practice Managers and members of local Patient Participation Groups. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure. Complaints If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. The CCG offices and switchboard are open from 08:30 until 17:00 Monday to Friday. For advice and support around the use of health services, Patient Advice and Liaison Service type questions and complaints about health and care services 0161 953 8388 nhscomplaints@manchester.gov.uk 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Integrated Governance, Risk Management Project management and Complaints management. Read the latest advice. To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. 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