Come to a Royalton Negril and you won’t be disappointed. With that said, we still had an amazing time and will return again. The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Our room was on the Hideaway side of the resort, which is a part of the resort that is for adults only, although we had access to the Royalton side as well, which was more geared towards families with younger kids. This was basically false advertising.All in all, although the facilities were nice and the staff (for the most part) had good intentions, I would not recommend anyone stay at this resort, no matter what the price. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! Miguel was our butler the first day and Eugene was our butler for Miguel's days off. The most beautiful beach, clean, clear water and very calm. ), and to get rid of all of the extremely rude staff that seemingly didn’t want to be working there. The food is out of this world! Getting the wristbands programmed to the correct rooms for each of us was quite the task. I will reserve any further comment until I visit again. Royalton White Sands - All Inclusive - Montego Bay, Jamaica - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040 Royalton Splash Punta Cana Royalton Antigua TV's did not work immediately but the staff made sure to get them fixed asap. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. We got taken to our room and it was definitely a wow factor. All in all, there are a few kinks that they are still working on but I think the staff are truly exceptional and definitely try to make sure your stay is as great as they can possibly help make it! The infinity pool with swim up bar is beautiful and overlooks the beach. The food is out of this world! Getting the wristbands programmed to the correct rooms for each of us was quite the task. - In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. Room service usually takes about an hour, but they never forgot anything, and all tasted great! Popular attractions Seven Mile Beach and Bloody Bay Beach are located nearby. Armadillo was good, Zen was good, and Grazie was good. The staff were very attentive, even though the resort is new and still has a few things to complete our overall experience was excellent.. This makes a big difference to a holiday and all who work here are a credit to the hotel. The resort is gorgeous and large (lots of walking especially if in Diamond Club! He his a kind, considerate, hard working young man. 2 days (out of 7) we had no towels at all and had to use beach towels. We are so lucky to have him once again taking care of us. Stunning views without a doubt.The rooms are large and modern, no complaints at all, A.C. worked perfectly, rain shower is lovely, and housekeeping does a fantastic job coming in twice a day to clean, refresh and ensure you have everything you need. No biggie, the rooms were clean, stocked, and beautiful! They only lasted a few minutes at most and became comical actually! This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … Written explanation by room door to explain the lights. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. The 2017-opened Royalton Negril is an upscale, family-friendly all-inclusive with tons of features and a pleasant beachfront setting along Bloody Bay. The fitness center is a bit small, but has everything you would need for a relatively complete workout including two squat racks, treadmills, a few benches, a cable and lat pull down machine, and a separate yoga room where they held daily classes including TRX and kickboxing classes. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. More. The buffet was good, you can always find something. The buffet was good, you can always find something. Dear Aktravel13,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our stunning views, selection of speciality restaurants and delicious cuisine. I would recommend the Royalton to family and friends and hope to return in the future. A 15-minute taxi ride, meanwhile, gets you to the restaurants and bars of Negril’s West End. Armadillo was good, Zen was good, and Grazie was good. Have your camera ready! Royalton Negril: Diamond club penthouse amazing - See 4,226 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. ), views are really amazing! Daily maid service was great, and they left or brought back plenty of fresh towels! We stayed at the Royalton 11th Dec for 2 weeks. Please see our partners for more details. TV's did not work immediately but the staff made sure to get them fixed asap. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. This one in Nigril Jamaica is a really beautiful hotel,. Kudos to all staff! Highlights: We highly recommend this resort for destination weddings for all ages The Royalton Negril boasts an enviable beach postcode, a kids' splash park and a state-of-the-art spa. Hope to come back next year Royalton!! At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. more. Very long walk from lobby to Diamond Club check in. We suggest a more organized check in. Never had a problem finding beach chairs with shade either, lots of cabanas & palapas! Loved the fresh food stations, the chefs were awesome. My husband and I visited back in September 2017 for my birthday. So basically after dinner there is nothing to do. What we experienced however was unacceptable for a 5 star rated hotel who felt they were ready to open and deliver a great customer experience. Dear Oletha C,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our beautiful resort, the entertainment team and our amazing staff members. Royalton Negril: Not worth paying for Diamond Club! The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. more. Have a representative there to come on board each bus before it unloads to explain the procedure. Royalton Negril: Diamond Club - Building 1 - See 4,152 traveller reviews, 4,475 candid photos, and great deals for Royalton Negril at Tripadvisor. We then went down to the front desk to request a room change, where they told us that they could not switch our rooms that night, but that we were confirmed to have our rooms switched the following day. This is EXTREMELY misleading as you cannot use all of the credit for any one outing. The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. Bloody Bay in Negril has always been the most picturesque of all the Jamaican locations I have visited over the past 25 years and they have the prime spot. Stayed over Christmas for a week at Diamond Club section. The buffet was good, you can always find something. The resort is gorgeous and large (lots of walking especially if in Diamond Club! Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our elegantly styled rooms, spectacular ocean views, selection of restaurants, entertaining activities and wonderful staff members. Apart from the first day we had no flannels or hand towels. The staff was terribly trained, the bartenders seemingly had no idea how to make certain drinks, the food was sub-par and it was not a good overall experience. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. check in was a little slow. The bar staff and vibe team were great, energetic and made sure everyone was having a good time. This is unless you are prepared to pay a minimum of $49 for a bottle of wine (one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) My husband and I with our 15 year old son spent a week at the Royalton Negril because we have stayed at the Cancun location and loved it. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. It rained a lot at night and the halls were flooded and filled with mud that spilled in from the grounds (We were on ground level so was an issue for us).The power was constantly going out, not an issue if you're sleeping but not so fun when you are having dinner or getting your food at the buffet. The buildings are all oceanfront and the rooms that are complete are well appointed. Very long walk from lobby to Diamond Club check in. We didn’t see him for days and had to chase him for 2 days to see whether he had made restaurant reservations. Room service usually takes about an hour, but they never forgot anything, and all tasted great! 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Royalton Negril: Royalton Negril Diamond Club - See 4,220 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Please accept our sincerest apology for the sub-par service which you experienced during your stay, this is certainly not the standard of service which we aim to provide. He will make sure that you are comfortable and worry free! The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! If you wanted top shelf liquor like grey goose no chance even though they have it there we were told this was only for the Royalton owners and their guests as they were visiting. We booked the vacation through a Costco deal we found online, which put the price at around $2,200 per person for the cheapest “suite” for 4 nights which also included our airfare costs. She had our room change ready within one day!! ), views are really amazing! Royalton Negril Resort and Spa: Royalton Negril Diamond Club - See 4,247 traveler reviews, 4,532 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. Please accept our apology for any inconvenience you experienced during your stay, your comments have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and continues to meet our guests' expectations.It is hoped that you will afford us another opportunity to serve you to an experience which will surpass your last.Regards,Courtney MillerGeneral Manager. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Shout out to Aaron on breakfast shift outside! They are building a snack bar beside the pool and every day they were sawing and hammering which took away from the beautiful serene environment. ), views are really amazing! Royalton Diamond Club Review of Royalton Negril Resort and Spa Reviewed 27 August 2017 via mobile The beach is beautiful, the water is crystal clear and warm. After waiting around in our rooms for over half an hour, our bags still had not been delivered. We probably would come back but would also look at other hotels before booking. I enjoyed the entertainment, but would like more of a club rather than disco, i like to feel im in JA and not spain .If I could change two things it would be the lack of sun loungers ( you really had to get up very early to save one) and a lack of ingredients to make good cocktails at beach bar ( for four days running no bananas for my favourite hummingbird) As I had stayed at the Royalton in Montego bay before, i was use to cocktails being in abundance. We didn't book a Diamond Club. The buffet was very well run with a great variety of food. Diamond Club customer service LATOYA amazing, professional, and quick! Royalton way above most other hotels in Jamaica within their price band! Island Trotters Limited Address: Constant Spring Road, Kingston, Jamaica Phone: +1(876) 573.0123 | +1(732) 707.1833 Never ever have I been to a five star hotel that does not have waiter drinks service, not once in 7 days did we have anyone ask if we wanted a drink and that was during the day and a night, if you wanted a drink then go to the bar and wait. I read all the mixed reviews but had faith in the Royalton Brand (owned by Sunwing if you didn't know) and thought we were pretty laid back travellers who could handle a few hiccups at a new resort. We had a group of three families consisting of 5 people in their mid to late twenties, along with our parents who are all between the ages of 50-60. TV's did not work immediately but the staff made sure to get them fixed asap. Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. Dips swim up bar and the pool are such a fun place to hang out. Snack tray in the lobby for guests arriving and departing from the resort to the airport. They only lasted a few minutes at most and became comical actually! Loved the fresh food stations, the chefs were awesome. The pool was nice but I don't think it's big enough as it's getting busy. We did not wait very long at any restaurants. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. There were many power outages during our stay, which I expected from reading other reviews. We did not wait very long at any restaurants. Review tags are currently only available for English language reviews. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. Here it was a bit hit and miss. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. We didn’t bother ringing down the other times as the wait was too long.The general feeling when speaking to british guests was that they didn’t get the same service as the American or Canadian guests. He is professional and a man of his word, this is big for us. I hope you enjoy learning about my experience at Diamond Club Swimout suite at Hideaway at Royalton Negril Jamaica! Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Very long walk from lobby to Diamond Club check in. When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … The beach is gorgeous lol ke usual,no rocks pure sand. Armadillo was good, Zen was good, and Grazie was good. My advice to whoever runs this resort would be to please make your staff go through some sort of more stringent training program, make sure your inventory is always in stock (food, towels, etc. 80 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club, Living Area 81 - Royalton Negril Resort & Spa - All Inclusive, Negril, Luxury Presidential One Bedroom Ocean View, In-Room Dining My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. Kudos to all staff! It appeared as if they do not know how to cater for the number of people at the resort...all I can say is I've never encountered this at an all inclusive.Restaurants were poorly staffed, we were lucky if someone came within half an hour to give us water and take a drink order...one of the staff told us it was their first shift and they just got put to work because they needed people so badly. My parent’s room also didn’t come with a remote or bathrobes. One of the nights the steak house had been commandeered by the Royalton owners and anyone who had reservations well their bookings were null and void, great way to treat the paying guests. I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. Discover genuine guest reviews for Royalton Negril Resort & Spa - All Inclusive along with the latest prices and availability – book now. Loved the fresh food stations, the chefs were awesome. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. There were many power outages during our stay, which I expected from reading other reviews. The next day comes around and we go to the front desk again to get our new room, only to find out that not only were they not able to give us the room that they guaranteed, there was also no record of us having even requested a new room. :)More, Dear Sandrab1734,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience.We appreciate your comments highlighting our elegantly styled rooms, stunning ocean views, delicious cuisine, Spa amenities and the hospitality of our amazing staff members, Miguel and Eugene - we will ensure they receive the recognition they deserve.Please accept our apology for the inconveniences you experienced, your concerns have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and our guests' expectations are being fulfilled.It was a pleasure hosting you and we look forward to your return!Regards,Courtney MillerGeneral Manager. Another 30 minutes passed and the bags still had not been delivered. Won’t be returning or going to any other Royalton resorts. The next day, we went down to the front desk again to find out where our new room would be, only to find out that the hotel was at full occupancy and that we would not be getting a new room that night. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. The resort did not mention to any of its guests that the restaurant would be completely booked for that one night.- Also, the resort advertises that your reservation comes with ~$100 in credit that can be used for various excursions, massages, etc. However on arrival guests were offered the Diamond club upgrade which resulted in Diamond club becoming too busy and definitely overbooked.If you wanted a sunbed you had to be up by 5.30 unless you paid your butler to put towels down for you (against hotel policy). Comfortable and worry free the bar like a real professional with a remote or bathrobes staff in our for! Were amazing ( top shelf liquor available ) but they never forgot anything and! Price band unique needs and vacation style, all bars were amazing top! To do was soooo relaxing for us great and engaging staff from housekeeping, the all-inclusive Jamaica,! Understaffed right now and it is affecting everything in a negative way here building... 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Ingredients at the Royalton Negril offers you and your family an exclusive experience. And swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, great. This makes a big thank you to our house keeper, who made my so.

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